1. Introduction
Welcome to Hume Health™ ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (humehealth.com), use our mobile application (the "Hume+ App"), and use our Hume Health Body Pod (collectively, the "Services").
Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Services to you.
A. Personal Information You Provide to Us:
Account Information: When you create an account, we collect information such as your name, email address, password, date of birth, and gender.
Order Information: When you purchase a Body Pod, we collect information necessary to complete the transaction, such as your shipping address and contact details. Payment information (like credit card numbers) is processed by our secure third-party payment processors and is not stored on our servers.
B. Health and Body Composition Data:
This is sensitive data that we handle with the utmost care. When you use the Hume Health Body Pod and Hume+ App, you generate:
Measurement Data: Including your weight, body fat percentage, muscle mass, visceral fat, bone density, hydration levels, heart rate, metabolic age, and other body composition metrics.
Progress Data: Historical data from your measurements, which we use to create charts and track your long-term trends.
C. Information Collected Automatically:
Usage Data: We may collect information about how you access and use the Services, such as which features you use, the frequency and duration of your activities, and your IP address.
Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies to track activity on our website and hold certain information to improve and analyze our Service.
3. How We Use Your Information
We use the collected data for various purposes:
To Provide and Maintain our Services: To operate the Body Pod, sync your data, and display your health metrics and progress in the Hume+ App.
To Personalize Your Experience: To offer personalized insights and health coaching (if you subscribe to premium features).
To Process Transactions: To fulfill your orders and manage payments.
To Communicate With You: To send you service-related notifications, security alerts, and support messages. We may also send you promotional emails, which you can opt-out of at any time.
For Research and Development: To analyze user trends and improve the functionality, accuracy, and user experience of our products. All data used for R&D is anonymized and aggregated to ensure your personal identity is protected.
4. How We Share Your Information
Your trust is paramount. We do not sell your personal health data. We only share your information in the following limited circumstances:
With Service Providers: We may share your information with third-party vendors who perform services for us, such as cloud data hosting (e.g., Amazon Web Services), payment processing, and customer support. These providers are obligated to protect your data and are not permitted to use it for their own purposes.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
With Your Explicit Consent: We may share your information with third parties if you give us your express permission to do so (for example, sharing your progress with a personal trainer or doctor).
5. Data Security
We use industry-standard administrative, technical, and physical security measures to protect your personal information. This includes data encryption during transmission and at rest. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights and Choices
You have rights regarding your personal information:
Access and Update: You can review and update your account information at any time through the settings in the Hume+ App.
Data Deletion: You can delete your account and all associated personal data by contacting our support team. Please note that we may retain certain information as required by law or for legitimate business purposes.
Communications: You can opt-out of receiving promotional emails from us by following the "unsubscribe" link in those emails.
7. Children's Privacy
Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." We may also notify you via email or through an in-app notification.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@humehealth.com